These Terms and Conditions govern the use of the online shop. www.00seeds.comfor which it is legally responsible Flower Seeds Trading, S.L.hereinafter referred to as "00 Seeds".. By accepting, the User declares that he/she has read, understands and comprehends what is set out herein and that he/she assumes all his/her obligations. If the User does not agree with the contents of this document, he/she must leave this website and may not access or use the services it offers. Likewise, the User expressly accepts, without exception, that access to and use of this website, its services and the contents of said services takes place under his/her sole and exclusive responsibility.

These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, it being the User's responsibility to read them when making a purchase or contract. The conditions in force at the time of conclusion of the contract shall be those applicable to you.

Applicable regulations

This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE) and by Law 03/2014, of 27 March, General Law for the Defence of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is English. The present general conditions can be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to the payment of the order.

User Account and Error Correction

In order to be able to make online purchases in this shop it is necessary to register by creating a "User Account". You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive an email confirming that the process has been completed successfully and a reminder of your login details.

From your account you will be able to make purchases, check your order history, change your password, modify your personal details, modify your delivery and billing addresses, make comments, and other procedures or formalities related to your purchases.

In addition, at any time, you may access your private account to check personal information and addresses and, if necessary, correct any errors that may have occurred in the entry of data or update them. Shipping and billing addresses may also be corrected or updated during the checkout process.

As a User, you may unsubscribe at any time by sending an e-mail from the address you wish to unsubscribe to info@00seeds.com, which will lead to the cancellation of your personal data.

In any case, the creation and cancellation of a user account shall be governed by the provisions of the Privacy Policy.

Purchasing Process

Buying at "00 Seeds" is easy and simple, just follow the steps below:

1º.- Select the products you wish to purchase from among those offered by "00 Seeds". By clicking on each product, you will access its data sheet, which includes a detailed description with information, main characteristics and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product cards with photographs, the products may suffer slight variations in colour or texture with respect to the photograph that appears on the website, due to different factors, for example, the resolution of your monitor. However, we will do our best to ensure that the images are as true to life as possible.

2º.- Once you have selected the product(s) you wish to purchase, click on the "Add to cart" button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to checkout.

3º.- Once the selection of products has been completed, a summary will appear identifying the item/s selected. Finally, to continue with your order, you must click on the "Finalise purchase" button.

4º.- As we have indicated in previous sections, at the end of your purchase, you must register, indicating your contact details and address. In your next purchases you will not have to enter your details again, as they will be stored in your User Account.

5º.- Finally, you must accept these Conditions of Sale and choose the method of payment from among those offered by "00 Seeds" (see next section).

6º.- Once the purchase process has been completed, we will send you an email with the details of the purchase, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

• Calling +34 968 629 309
• Notifying it in the contact section of this website
• By writing to the following e-mail address: info@00seeds.com

Similarly, if you would like us to send you a paper invoice, please contact us and we will send it to you at no additional cost.

Methods of payment

"00 Seeds" has several payment options:

• Credit or debit card
• PayPal

Below, we specify the conditions for each of these payment methods.

Credit or debit card

Payment by credit or debit card is made through Sabadell's secure payment gateway. Through this payment method, "00 Seeds" never collects or manipulates any customer data relating to your card number. All data is processed directly by Sabadell, so that "00 Seeds" can always offer the greatest security, transparency and confidentiality in the transaction.

Paypal

Make the payment with your PayPal account. With this payment method, "00 Seeds" never collects or manipulates any bank details. All data is processed directly by Paypal, so that "00 Seeds" can always offer the greatest transparency, security and confidentiality in the transaction.

Shipping conditions

Deliveries will be made to:

• Peninsular Spain
• Balearic Islands
• Canary Islands
• Ceuta and Melilla
• International

The shipment will be made by the express courier company Nacex and Correos.

Free delivery on orders over €25 in mainland Spain and Islands, €75 in Europe, and over €100 in Asia, Africa and America. In all other cases, the carriage charge shall be:

• Mainland Spain: 5,90€.
• Europe: €15
• Asia: €55
• Africa: €30
• America: €30

The courier company usually delivers during business hours, so if you have a delivery time preference, you can indicate it in the order comment and we will try to comply with it (as far as the route and timetable of the courier company allows).

Delivery deadlines

The delivery time is displayed during the checkout process, and implies your acceptance of the delivery time.

In the event of non-compliance with delivery deadlines, you must give us an additional period of time that is appropriate to the circumstances that caused the initial delay. If we are also unable to deliver the goods within this additional period, you may terminate the contract. If the delivery period is essential in view of all the circumstances surrounding the conclusion of the contract or if you have informed us before the purchase that delivery before or on a certain date is essential. In such cases, you may terminate the contract immediately.

In any case, in the event of termination of the contract, the amounts paid shall be reimbursed in full.

In the event that the User purchases a product that has not yet been released for sale, but which already has a release date, the delivery times will be provisional and modifiable, and will be subject to the number of units per product that the suppliers have available at any given time. In this case, we will contact you to inform you of the variations in these products, as well as the possibility of cancelling the contract.

In some cases there may be a stock shortage. Our staff will contact you to provide you with a solution and to inform you of the delivery time once the selected product is available, or to cancel the contract if you wish.

IMPORTANT: In general, we are not responsible for the non-fulfilment or delay of obligations due to causes beyond our control, such as force majeure (confinement due to a state of alarm, for example), natural catastrophes, strikes, accidents, etc. Should any incident arise, we will contact you to resolve the incident.

Prices, taxes, fees and duties

Prices are expressed in Euros. The prices of "00 Seeds" products may vary, but any changes will not affect orders for which a Shipping Confirmation has already been sent.

The final price of the products purchased may vary according to the taxes applicable in each case, or depending on the delivery address and profile of the buyer (individual or professional). For information purposes, except in those activities not subject to or exempt from VAT, the following taxes will apply to the items on our website:

• The RRP of the articles with shipping address to the Peninsula and Balearic Islands includes VAT in any case.
• The RRP for items with delivery address to other EU countries, and the buyer being a natural person (private individual) includes VAT.
• The RRP of the articles with shipping address to other EU countries, and being the buyer a company or professional, does NOT include VAT as long as it is registered in the Register of Intra-Community Operators (in which case we will have to provide the valid Tax Identification Code). In the case of not being registered as an I.O., the PVP includes VAT.
• The RRP of the articles with shipping address to the Canary Islands or Ceuta and Melilla and, in general, any non-EU country, does NOT include VAT, as the operation is treated as an export. The price indicated on each item is the final price for shipments to these destinations. "00 Seeds" will not be responsible for the DUA or import charges and taxes (ISPI, IGIC), fees or duties that are generated in the customs of destination, if applicable.

Account and service deletion, cancellation and blocking

User accounts are not deleted for lack of use. The User can unsubscribe by requesting it to the staff of "00 Seeds", by sending an email to info@00seeds.com or through their account profile.

In case of non-payment of an order, the order may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days have elapsed, "00 Seeds" may proceed to cancel the order.

"00 Seeds" reserves the right to block access to the User's account without prior notice (or delete the User's account directly), if the User uses it in an illegal manner or breaches the obligations and rules set forth herein, which will be communicated by e-mail. The blocking or deletion of the User account shall have no effect on the obligation to pay for the products purchased, if applicable.

In exceptional cases, at the discretion of the administrators of "00 Seeds", and assessing the seriousness of the offence, the administrators may choose to warn the offending User before deleting or blocking his/her account definitively.

By registering as a User, you agree that the owners of this site reserve the right, and may act at any time and without notice, to modify or discontinue this website and its services, or to remove data provided, either temporarily or permanently.

Returns

At "00 Seeds" we want you to be satisfied with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:

1. The product is wrong, has a defect or has been damaged during transport:

We take great care to ensure that all our deliveries are made correctly. If, even so, you receive an incorrect item, please contact us as soon as possible to solve it. Before opening the product, check that the packaging matches the one you ordered: colour, size, finish, etc.

For its part, if the products received present any defect or deterioration, we will respond to the lack of conformity as set out in the section "Warranties" within these conditions of sale.

If the product has been damaged during transport, it is necessary that you inform us and, if possible, note the incident on the delivery note of the carrier.  

The products must be returned in such a way that they are protected, including them in a protective box or bag. "00 Seeds" provides the buyer with a transport company for the removal of the goods, completely free of charge. If you wish to return the goods with a transport company other than the one proposed by "00 Seeds", and the selected transport company offers higher rates, you will have to pay the difference in transport costs.

1. Withdrawal:

We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a purchaser of an item for private use, you have the Right of Withdrawal, by virtue of which you can return the product, provided that it is not a digital product for which the download has been initiated.

The exercise of this right of withdrawal must be made within a reasonable period of time. maximum period of FOURTEEN (14) days You can notify us of your decision to withdraw from the purchase made (you can use the following model withdrawal form, if you wish to do so). [ATTACH THE CANCELLATION FORM AT THE END OF THIS DOCUMENT].

In order to exercise this right, the product must be in perfect condition, and preferably retain the original packaging, as well as all parts. In the event that the products do not arrive in perfect condition, do not include all parts and accessories, or do not retain their original packaging, "00 Seeds" reserves the right to pay a lower amount for the return, which will be notified to you.

The refund of the purchase amount will be made once the condition of the goods has been checked, through the same means of payment used for the purchase and, in any case, within 14 calendar days of the reliable receipt of the withdrawal request, provided that it is "00 Seeds" who manages the collection of the article. In the event that you return the item through a transport company of your choice, the 14-day period will begin to run from the time "00 Seeds" has actual knowledge of the shipment of the goods or, failing that, from the receipt of the same.

The costs of returning the goods as a result of exercising the right of withdrawal shall be borne by the purchaser.

1. If you have not yet received your order:

If you have not yet received your order and you wish to cancel or modify it, you only have to inform us of the changes you wish to make, at no cost to you if your order has not yet been processed.

Return Contact:

*Phone: +34 968 629 309
*Notification through this website in the "Contact" section.
*Email: info@00seeds.com

All product returns should be sent to the following address: C/ Nicolas Ortega Pagan, 5 bajo, 30003, Murcia, Spain.

Guarantees

Except for those which, by their nature, are excluded from the consumer goods warranty regulations, and provided that the purchaser makes a particular use, all our products are guaranteed at national level, against manufacturing defects during two years from the date of purchase (or date of delivery, if later), or one year if the item is not new.

We shall be liable for any lack of conformity, which the purchaser must inform us of within two months of becoming aware of it.

If the defect or lack of conformity arises within the first 6 months of delivery of the item, whether it is a new or second-hand product, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), i.e. that there is a defect of origin or factory defect in the product, unless we can prove that the defect or lack of conformity is not of origin but is due, for example, to misuse or maintenance by the purchaser.

On the other hand, if the defect or lack of conformity arises after the first 6 months and up to 2 years, the presumption that the defect is ex-factory does not exist.

In the event of a defective product, we may proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which will be completely free of charge for the purchaser (including transport costs, if any).

Defects and deterioration caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are therefore excluded from the guarantee. Also, products modified or repaired by the customer or any other person not authorised by "00 Seeds", as well as products which are the subject of a specific contract. In such cases, the consumer shall be responsible for their repair.

By regulation, and in the absence of proof to the contrary, the products shall be deemed to be in conformity with the contract provided that they meet all the requirements set out below:

1. a) Conforms to the description given and possesses the qualities of the product which we have presented to the consumer and user in the form of a sample or model.
2. (b) are fit for uses for which similar products are normally intended.
3. (c) they are of a quality and performance which is normal for a product of the same type and which the consumer and user can reasonably expect, given the nature of the product.

Conflict resolution

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the reconsumer dispute resolution (under Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

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MODEL WITHDRAWAL FORM

 

If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so by filling in this form and sending it to us.

"To the attention of Flower Seeds Trading, S.L., with address at C/ Nicolas Ortega Pagan, 5 bajo, 30003, Murcia, telephone 968 629 309 and email address info@00seeds.com.

I hereby give notice that I withdraw from my contract of sale of the following product or list of products:

(Indicate list of products for which the right of withdrawal is to be exercised)

Ordered on: (Indicate date)

Name of consumer and user: (please specify)

Consumer's and user's address: (Indicate)

Order number: (please specify)

_______________________________________________________________________

Signature of the consumer and user (only if this form is submitted on paper)

Date: